“This was just about the best contractor experience I have ever had. (And I have had many.) I found Baystate via an internet search. The renovation was enough of a distance from my primary home that none of my favored contractors would drive the distance. I am usually hesitant about using an unknown but the reviews were so good I decided to see what they could offer and I am very glad I did. From the first call with Ray, I immediately felt comfortable. The first meeting confirmed these were the contractors for this job. I originally scoped the project as a bathroom renovation but when meeting with them I felt confident in their abilities and expanded it to also include a complete kitchen renovation. The work was done almost exactly according to the schedule we originally discussed, even considering a number of additions along the way. David was the project manager. He had superb knowledge and many great ideas. Marcio and Rogerio were the carpenters. They had so many skills- I think there was nothing they couldn’t do. Their solutions and suggestions were perfect. The attention to detail was incredible. Ari, the plumber, and Jonathan, the electrician helped me in making the final choices and visualizing which options would be best. They made their jobs seem easy to me-and I know there were a number of issues to deal with in the design. Overall, the team was AMAZING. I felt so confident in their ideas and suggestions I often asked “What do you recommend” and went with that. There ended up being a number of unexpected complexities during the project. David and team dealt with each of these and kept me well informed. I would definitely use them again and highly recommend them. Thank you ALL!”
K. N. – Chestnut Hill, MA
“I had the bathtub and surrounding tile in my bathroom refinished on Tuesday, and I am so pleased with the results! It was an off-white color and now it is perfectly white and clean. I spoke to Martha a few times to schedule the appointment and she was always accommodating and able to answer my questions. Yuri was the technician that came out on the day of, and he was very professional and considerate, especially since the bathroom is pretty small and doesn’t have a window. The surface is very even and the grout looks much better then it had previously as well. He took the time to make sure I was happy with the result and explain the maintenance. Very happy with the level of service provided!”
Emily R. – Boston, MA
“I had a 700 sq ft rental that was in dire need of a new bathroom and kitchen. I called in Bay State Remodeling and one other company for a quote. Ray came out around April 2014 and took a look at the space, sending me a quote within a week or so. I was daunted by the size of project because:
1) I hadn’t done anything like this before
2) My tenants were moving out for a set period of time
3) I was 5 months pregnant with toddler at home
4) I was working full time in a demanding job
I also feared the quote was a high level one and was concerned about unseen costs, etc.
In late September 2014, I called Ray back and asked if he would come back out to look again at the property and revisit the quote. I told him of a few changes I wanted to add to the scope and talked through each element which was more for my comfort level than anything else. Ray answered my questions patiently and I walked away with the confidence needed to schedule the demolition for the 3rd November. The communication with Ray up until this point was timely, always within 24 hours of receiving my call or email.
3rd of November arrived and the crew was on time and ready to go. I met David, my lead point person and Operations Manager who talked through the process. David touched base with me multiple times daily with updates, questions, concerns, etc. The demolition uncovered significant issues making the project a complete tear down to studs and a rebuild in both the kitchen and bathroom. David communicated the impact in timelines (from 3 weeks to 5 counting Thanksgiving break), Ray talked through and itemised the changes to the cost and they pretty much provided me with the info required to make guided and sound decisions along the way. They owned the problems encountered and arranged to get things sorted (additional plumbing & electrical work), and suggested cost effective enhancements that would improve the space.
The crew are a fantastic bunch of individuals who instilled a level of trust and confidence:
David: digitally connected which provided a level of communication daily that kept momentum going and the project on track. Graciously accepted deliveries and often picked up at Home Depot supplies required given I worked about 1 hour away from the property. No nonsense personality with the right amount of humor.
Dali: collaborative with ideas for improving the design and brought photos of other things he had done for other clients in the bathroom. He suggested a cut out tile box on the surround tub wall, added 2 recessed lights in the bathroom ceiling and re-positioned the ceiling fan for a result that brightened and opened up the small bathroom without taking up the ceiling. Excellent tile work as well.
Edilson: also collaborated with ideas on placement of kitchen cabinets and tile work. Edilson, in conjunction with Antonio, worked many late nights (Fri and Sat) at the end of the project to get the last pieces complete. Brilliant tile work, good suggestions to make small changes to minimise rental maintenance, ie adding tile as baseboard around kitchen perimeter to facilitate cleaning and increase durability. Both of them scrubbed the stove and dishwasher before re-installing; the appliances looked like new! In response to my request, they replaced both bedroom closet doors and build additional shelving and the final work looked amazing. The kitchen looked a dream when they were finished.
I didn’t meet the plumber or electrician but the work was done on time and to quality.
The end result was gorgeous bathroom and kitchen that is TOO good for a rental and a huge step up from what it was. I have heard horror stories when dealing with other contracting firms. I believe the difference with Bay State Remodeling is as follows:
Pleasant to deal with
Focused on quality
Keen to close down issues asap
It has been 10 days since the reno finished and I just received a call from David, checking in to make sure everything was still ok and I was happy with the results. I have been continually impressed with this team and will without doubt use them again for any future projects. I would recommend Bay State to anyone looking for a great contractor. A big thanks to BAY STATE!!”
Kimberley C. – Brookline, MA
“We had David and his crew repair and refinish two cracked 30-year-old tubs and the tile surrounding them, including four vanity tops for our two baths and powder room. Compared to what it would have cost to replace those items, refinishing is not only a steal, pricewise, but the final product looks absolutely terrific. They referred me with fellow professionals to replace the mirrors and fabricate the glass surround for the uniquely-designed master bath tub, and another to replace my vinyl floors with tile. Together they created modern, functional baths at a fraction of the cost I was quoted by a kitchen and bath organization.”
Josh M. – Brookline
“Thanks for a great Job. I just had my bathtub for my tenant refinished and it looks great. Not only did they refinish the bathtub, they also retiled the floor and fixed a leaking toilet. They were professional and reliable and I strongly recommend these guys.”
Maria S. – Boston
“Instead of purchasing a new bathtub for my remodeled bathroom, I looked into refinishing my cast iron bathtub. When I called Bay State Refinishing, I was quoted a good price and warranty. They were able to schedule me in within 2 days and were easy to work with and professional. The refinished bathtub looks brand new! Even my husband was impressed and he was so adamant about purchasing a new bathtub to go with the remodeled bathroom. I highly recommend this company!”
Kim R. – Newton
“I hated my pink tub and tile surround so I did a lot of research and calling around about reglazing. I saw Bay State Refinishing’s ad and called. I had a good feeling about the process after talking with the owner. So, I had my pink bath transformed into a beautiful sparkling white one. If you had not seen what it looked like before, you wouldn’t believe that it wasn’t always white and clean.”
Hillary D. – Somerville
“Can’t say enough good things about his work. He was punctual, polite, very detail oriented, took great care to be neat, and really worked very hard. The whole job cost 410.00 and after having dealt with too many contractors over the course of various renovations around the house, I was thoroughly impressed with his workmanship. He also didn’t seem to mind me being nosy and wanting to know every step of the process. He didn’t rush through – I think the whole process took about 5-6 hrs. I had no idea how involved the entire reglazing process is but there’s a ton of prep and multiple layers of bond and paint. I had another reglazing company tell me they can do it in 2 hours. I don’t know how that could possibly be now that I’ve watched what it takes.”
Barbara F. – Needham
“I would highly recommend getting old or ugly tubs and tiles reglazed by Bay State Refinishing instead of replacing. My husband and I demo’d the tub in the other bathroom and god knows it’s been an extremely painful ordeal. I would say, unless you really feel you need to rip out the tub, give reglazing a try, we were sure happy we did with the second bathroom.”
Rosie P. – Framingham
I was going to send you an email today but you beat me. I am extremely satisfied with the work performed by your company especially your technician Milano Stakowski. I just finished stripping the protection from the tub and the finish product was excellent. I would recommend your firm to anyone and you can use my name as a reference. Thank you for taking care of our work.
Arthur L. – Guild St. Medford
“I am a very satisfied customer of Bay State Refinishing & Remodeling, They did a great job for us. They did the work on time, within budget and with superior workmanship. They kept me informed of the progress all during the work. Their work was professional and on time, and the customer service and courtesy is superb”
Daniel H. – Brookline
“ I called Bay State Remodeling and spoke with a personable man named David, who scheduled an in home estimate 2 days after my initial call. The estimator was very professional and nice. He discussed with us all the details of the job and answered all of my questions. We received a written estimate back. After signing the estimate we were contacted by Ray to confirm the starting date to job.
The craftsmen were courteous, cleaned up after themselves and the job was completed ahead of schedule. Through the process, we really enjoy the quality of the customer service. It was very convenient to deal with one person who did his best to comply with all of our requirements. The bathroom looks great; I never thought that it could be so quick and easy”
Steve F. – Newton
Milano did a fabulous job on the fiberglass reglazing. I never expected the tub to look so wonderful. Milano was professional, hard working and cleaned up after himself.
Thank you very much, again Milano did a wonderful job and was a very dedicated worker.
Lin S. – Mansfield
Milano was excellent. Very friendly and knowledgeable. I am happy I have used your company. I would be happy to supply a few reviews. Thanks again to Milano.”
Dave S. – Natick
Thank you, Milano did a really great job!! He was professional and very patience explaining every details to me. My bathtub is so beautiful, it’s sparkling white; looks like a brand new tub. I highly recommend him and your company.
Annie W. – Reading