When searching for a bathroom refinishing company in Massachusetts, you shouldn’t have to worry about whether or not the business is trustworthy. Unfortunately, within this industry, there are some unprofessional establishments out there producing less-than-ideal results.
The best way to protect your investment and ensure you get the beautiful bathroom you deserve is to choose a trusted, local refinishing company. Keep reading to discover the dangers of out-of-state contractors and the 5 biggest advantages of working with a local refinishing company instead.
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1. You’ll receive high-quality results
When you work with a local refinishing company, you’ll have a better chance of receiving great customer service and quality workmanship.
That’s because a local contractor can only go as far as the results they achieve. After all, if the company can’t earn the respect and trust of the community, what hope do they ever have of growing and being successful?
Of course, you can’t immediately assume a company is the best choice simply because they’re local. But some quick sleuthing will give you a pretty good idea of what kind of experience (and quality of work) you’ll be offered.
Whether you’re looking at reviews on Yelp, Houzz, or Angie’s List, or you’ve requested a referral directly from the company, you can trust that you’ll receive an experience consistent with other homeowners in your area because…
2. You’ll know exactly who you’re working with
It’s not uncommon for refinishing companies to advertise from far out-of-state. When you hire these non-local companies for your project, they’re not going to pack up a truck and road trip out to your house.
Instead, they’ll look to see what sole proprietor contractors operate in your area, hire them as a subcontractor, and send them to do the work. Often, these companies have never even met the person they’re sending to your home!
That means, they have no idea what quality of work or level of service this person can deliver. You hired the company to refinish your bathroom, and you’re getting something else entirely.
A trusted local refinishing company, on the other hand, will have no reason to call up a subcontractor. They’ll send their own on-site professionals who they’ve personally hired, trained, and who live up to the values and reputation of the company.
There’s another very important reason why knowing who’s working on your home is an advantage…
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3. You’ll have legal protection in the event of an accident
As you’re searching for a refinishing company, it’s important to choose a contractor who is not only fully licensed and certified, but also bonded and insured. In particular, every worker who steps into your house needs to be covered under workers’ compensation insurance.
Why? If an accident happens at your home during the refinishing project, and the worker is not covered, you could be liable for the injury.
That’s the problem with an out-of-state company that always uses subcontractors. Even if this company shows you their state license, certificates of insurance, and workers’ compensation insurance, the subcontractors they send may not be covered under their plan.
If the subcontractor gets hurt at your home, and they don’t have workers’ comp insurance, they can file a personal injury lawsuit against you, seeking payment for medical expenses and lost wages.
Always verify that the refinishing contractor carries current and effective workers comp coverage, and that the coverage extends to every worker they send to your property.
When you’re working with a local, verified refinishing company, you’ll have peace of mind knowing that the workers in your home aren’t putting you at risk – but that’s not the only risk you’ll be skirting…
4. You’ll avoid “bait and switch” scams
A common tactic for out-of-state refinishing contractors is to quote a set price without ever asking any questions or conducting an in-home estimate.
Once the workers get to your home (and discover the project requires much more time and work than originally quoted) they will significantly raise the price – often 2 or 3 times higher than the original estimate!
Another common scam is to quote a price, secure a deposit (or sometimes even the full amount) and then disappear off the map completely. Since the contractor was from out of town, there’s no way for you to get ahold them or track them down.
This is completely unacceptable!
A local refinishing company that’s been around for a number of years and is well-known in the community is a much safer option.
This type of business will take the time to quote a more accurate price because they want their customers to maintain their reputation in the community and keep customers happy. Plus, they’ll have a brick and mortar location where you can stop by the office and easily speak to someone in-person, if you need to.
When a refinishing company has a history of success in your area, is trusted in the local business community, and is easily accessible to customers, you’re less likely to find yourself in a “over-promise, under deliver” situation.
This means that the company will be around (and trusted) to make good on any promises. This is particularly important because…
5. Your service guarantees will be honored in the future
When you work with an established local company that’s been around in your community for years, you can be confident that the business isn’t going to up and vanish when you need them most.
For example, a guarantee of services or a warranty on work and products means nothing if the company skips town or won’t be around next year to honor their promise.
When searching for a local refinishing company, take some time to understand how long they’ve been in business. This will give you a better idea of how likely it will be that they’ll be around in the future to make good on a warranty or guarantee of service.
Massachusetts’ trusted refinishing contractor since 1999
State Refinishing & Remodeling, we’re proud of our local roots and care about our community and customers. We’re experts in bathroom & kitchen renovation projects, from refinishing to remodeling and everything in between, and we’re here to help.
From initial estimate to the final inspection, our licensed and award-winning team will provide unmated customer service and beautiful results you’ll love. Our service portfolio proudly includes Boston, Mattapan, East Walpole, Needham Heights, Newton Centre, and Framingham, among other areas.
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